Contact us

Our foster care and adoption specialists are here to guide you through every step of the process—from deciding whether foster care or adoption is right for your family to connecting with an agency and registering on our website.

For answers to commonly asked questions, see our FAQ webpage.

Contact a specialist by phone, text, or email

Talk with a live specialist (Monday through Friday):

• Phone and email: 9 a.m. until 8 p.m.
• Text: 10 a.m. until 4 p.m.
• Chat: 10 a.m. until 4 p.m.

All times are Eastern. Hours may vary on federal holidays.

By phone or text

Please note: standard message and data rates may apply.

In English: 888-200-4005
En español: 877-236-7831

By email

In English: [email protected]
En español: [email protected]

Chat

Live chat with our foster care and adoption specialists is available.

Begin a chat by clicking on the “chat” icon at the bottom of your screen, which only appears during business hours. Holiday hours may apply.

Chat is unavailable to logged-in users. Please log out to access chat.

Website technical assistance

Are you registered on our website and having trouble with your account? Call or email our technical support staff weekdays, 10 a.m. until 6 p.m. Eastern time.

By phone: 800-901-6911
By email: [email protected]

Photo submissions

Submit photos of registered children and families for our photolisting by email to [email protected]. Please include name and case number.

Media inquiries

AdoptUSKids leaders and spokesfamilies are available to share their knowledge of child welfare and their experiences with foster care and adoption. 

Contact our national campaign director to request information or interviews.

Please visit our media relations webpage for more information.